Technical
Tips
The following contains some technical tips for using Carbon Copy/Net. For the latest technical advice, please link to our on-line technical page.
Important Reminder: You must run the ccwcopy.bat file for Carbon Copy/Net to run properly. You only have to do this once (preferably after installation, but anytime before using Carbon Copy is fine). To run the batch file...
Firewalls: Currently, Carbon Copy/Net does not support connections to other PCs through firewalls. Please see your network administrator for more information or check out Microcom's on-line technical page for the latest developments.
Your TCP/IP Address: If you are installing Carbon Copy/Net while not connected to the Internet, you will receive a message that says "TCP/IP could not be found." Don’t worry, when you connect to the Internet, Carbon Copy/Net will automatically find your TCP/IP address, and you will be able to make a remote control connection. To find out your TCP/IP address, choose Communications from the Carbon Copy Options menu. Please note that some Internet service providers give you a different TCP/IP address each time you connect to their service.
Online Services: Carbon Copy/Net will not work if you connect to the Internet through an online service such as America Online or Compuserve. You must have a direct Internet connection with a TCP/IP address for Carbon Copy/Net to work properly.
Grayed Out Menu Items: You may notice that some menu items, such as File Transfer and Chat, that are grayed out. While these features are not available in Carbon Copy/Net, they are available in the full version of Carbon Copy for Windows.
Netscape Version: Carbon Copy/Net will not run properly unless you are running Netscape Navigator 2.0 or greater. You must have Netscape installed BEFORE installing Carbon Copy/Net.
Performance: Performance can vary depending on Internet traffic.
Call Another PC
If
you want you want to access another PC, this is the option you should choose.
The other PC, located across the country or around the world must be connected
to the Internet with a Netscape browser and also be in the "Wait for
Call" mode. In order to call the other PC, you must enter the TCP/IP
address of the other PC. You can find out the TCP/IP address of the other
PC by choosing Communications from the Carbon Copy Options menu on the
other PC and viewing the TCP/IP address.
Once connected, you will be able to remotely control the other PC in a Window that will appear on your screen. Simply scroll around the window to access applications and documents on the other PC.
Tip: When remotely controlling another PC, use the ALT, RIGHT SHIFT, S keys to toggle between windowed and stretched mode. While in stretched mode, the other PC's entire screen appears in a window in your Netscape browser. While in windowed mode, you are viewing the actual screen resolution size of the other PC. To view the remote control session in full screen mode outside of your Netscape browser window, you must purchase the full version of Carbon Copy for Windows.
Call Microcom Demo PC
If
you want to test drive remote control with Carbon Copy/Net
but you do not have another PC set up to access, choose this option.
You will be able to access demo PCs set up at Microcom to experience the
benefits of remote control.
Once connected, you will be able to remotely control the Microcom demo PC in a Window that will appear on your screen. Simply scroll around the window to access applications and documents on the demo PC.
Wait for Call
If
you would like to make your PC available for another user to access, choose
this option. Carbon Copy/Net Host will automatically enter into the "Wait
for Call" mode. The other user will now able to connect to your PC.
E-mail Your Question to Support
If you are having a technical problem, feel free to e-mail your question to our Tech Support group. Please include the words "Netscape Plug-in" in your subject field. To avoid delays, please describe your problem in as much detail as possible. Include at least the following information for both computers: